> ## Documentation Index
> Fetch the complete documentation index at: https://amazonmytv.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is My Amazon Prime Video Activation Code Not Working?

> Why is your Amazon Prime Video activation code not working at amazon.com/mytv? Top 5 reasons codes get rejected and quick fixes to sign in on your TV.

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Your Amazon Prime Video activation code is not working because it **expired after 10 minutes**, you **mistyped a character**, or you are **signed in to the wrong Amazon account**. Generate a new code, open **amazon.com/mytv** in a private browser window, and enter it right away.

## What is an activation code?

An activation code is a **6-digit code** shown by the Prime Video app. You type it at **amazon.com/mytv** to sign in your TV without using your password.

## Top 5 reasons the code fails

| # | Reason                      | Fix                          |
| - | --------------------------- | ---------------------------- |
| 1 | Code expired (10-min limit) | Get a new code               |
| 2 | Mistyped 0 vs O or 1 vs I   | Retype slowly                |
| 3 | Wrong Amazon account        | Sign in with the Prime email |
| 4 | Weak Wi-Fi on the TV        | Restart the router           |
| 5 | VPN or wrong country        | Turn off VPN                 |

## Detailed reasons

## 1. The code expired

Amazon codes are valid for about 10 minutes. If you took a break, the code shown on your TV is likely dead. Reopen Prime Video, get a new code, and retype it at amazon.com/mytv within 10 minutes.

## 2. You mistyped a character

On many TV fonts, **0** looks like **O** and **1** looks like **I**. Look at the code twice and enter it slowly. amazon.com/mytv codes are case sensitive.

## 3. You are signed in to the wrong account

Open amazon.com/mytv and check the account name at the top. If it is not the one paying for Prime, sign out and log back in.

## 4. Weak internet on the TV

If the TV cannot reach Amazon servers, the code it displays is never registered on Amazon's side. Restart your router, then get a fresh code and try amazon.com/mytv again.

## 5. Region mismatch or VPN

A VPN or wrong country setting can make amazon.com/mytv reject the code. Turn off the VPN, confirm your Amazon account country, and retry.

## Fast checklist

<Steps>
  <Step title="Get a new code">
    Close and reopen Prime Video on the TV to force a fresh 6-digit code.
  </Step>

  <Step title="Open amazon.com/mytv in a private window">
    This bypasses cached logins and bad cookies.
  </Step>

  <Step title="Sign in with the Prime account">
    Double-check the email address.
  </Step>

  <Step title="Enter the code within 10 minutes">
    Type carefully, avoid confusion between 0/O and 1/I.
  </Step>
</Steps>

<Tip>
  Still failing? Deregister the TV from **amazon.com/mytv > Content and Devices > Devices**, then start fresh.
</Tip>

## Related reading

* [amazon.com/mytv code not working](/blog/amazon-mytv-code-not-working)
* [Generate a new activation code](/blog/generate-new-activation-code)
* [Why does Prime Video ask for a code](/blog/why-prime-video-asks-for-code)