> ## Documentation Index
> Fetch the complete documentation index at: https://amazonmytv.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does My TV Keep Showing a New Amazon Activation Code?

> Why does your TV keep showing a new Amazon activation code at amazon.com/mytv? Top 6 reasons Prime Video keeps refreshing the code and how to stop the loop.

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Your TV keeps showing a new **amazon.com/mytv** code because Prime Video cannot confirm your last sign-in. Common causes: **weak Wi-Fi, outdated app, corrupted cache, or a device that was signed out remotely**. Fix it by restarting the router, updating Prime Video, and entering the fresh code at amazon.com/mytv within 10 minutes.

## Top 6 reasons your TV keeps refreshing the code

| # | Reason                     | Quick fix                    |
| - | -------------------------- | ---------------------------- |
| 1 | Weak or dropping Wi-Fi     | Restart the router           |
| 2 | Outdated Prime Video app   | Update from the TV app store |
| 3 | Corrupted app cache        | Clear data or reinstall      |
| 4 | Device signed out remotely | Re-add at amazon.com/mytv    |
| 5 | Amazon server outage       | Wait 15 minutes              |
| 6 | Wrong region or VPN        | Turn off VPN                 |

## Expired code vs looping code

| Type              | What it means                       | Fix                              |
| ----------------- | ----------------------------------- | -------------------------------- |
| **Expired code**  | More than 10 minutes passed         | Get a new code                   |
| **Looping code**  | TV refreshes code every few seconds | Restart router and app           |
| **Rejected code** | amazon.com/mytv says "invalid"      | Sign in with the correct account |

## Fix the endless-code loop

<Steps>
  <Step title="Test your internet speed">
    Prime Video needs at least 3 Mbps for HD. Run a quick speed test on your phone while connected to the same Wi-Fi as the TV.
  </Step>

  <Step title="Restart your router">
    Unplug the router for 30 seconds and plug it back in. Wait for a full connection before reopening Prime Video.
  </Step>

  <Step title="Power cycle the TV">
    Turn the TV off, unplug it for 60 seconds, then power back on. This clears the app cache on most models.
  </Step>

  <Step title="Update Prime Video">
    Open your TV's app store and install any pending Prime Video update.
  </Step>

  <Step title="Clear Prime Video data">
    On Fire TV, Android TV, and Google TV, open **Settings > Applications > Prime Video > Clear data**. On other TVs, uninstall and reinstall the app.
  </Step>

  <Step title="Deregister and re-add at amazon.com/mytv">
    Sign in to amazon.com/mytv, open **Content and Devices > Devices**, deregister the TV, then open Prime Video for a brand new code.
  </Step>
</Steps>

<Warning>
  Do not keep typing new codes into amazon.com/mytv. After several failures Amazon may temporarily block sign-in attempts on your account.
</Warning>

## Still stuck?

If the code keeps regenerating even after all six fixes, the Prime Video app on your TV may be permanently damaged. Try:

* A factory reset of the TV or streaming stick.
* Reinstalling Prime Video from the app store.
* Contacting Amazon support with the current amazon.com/mytv code visible on the screen.

## Related guides

* [How to generate a new activation code](/blog/generate-new-activation-code)
* [Why is my activation code not working](/blog/activation-code-not-working)
* [Amazon.com/mytv Not Working? 12 Easy Fixes](/blog/amazon-mytv-not-working-12-fixes)