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Your TV keeps showing a new amazon.com/mytv code because Prime Video cannot confirm your last sign-in. Common causes: weak Wi-Fi, outdated app, corrupted cache, or a device that was signed out remotely. Fix it by restarting the router, updating Prime Video, and entering the fresh code at amazon.com/mytv within 10 minutes.

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Top 6 reasons your TV keeps refreshing the code

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Expired code vs looping code

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Fix the endless-code loop

1

Test your internet speed

Prime Video needs at least 3 Mbps for HD. Run a quick speed test on your phone while connected to the same Wi-Fi as the TV.
2

Restart your router

Unplug the router for 30 seconds and plug it back in. Wait for a full connection before reopening Prime Video.
3

Power cycle the TV

Turn the TV off, unplug it for 60 seconds, then power back on. This clears the app cache on most models.
4

Update Prime Video

Open your TV’s app store and install any pending Prime Video update.
5

Clear Prime Video data

On Fire TV, Android TV, and Google TV, open Settings > Applications > Prime Video > Clear data. On other TVs, uninstall and reinstall the app.
6

Deregister and re-add at amazon.com/mytv

Sign in to amazon.com/mytv, open Content and Devices > Devices, deregister the TV, then open Prime Video for a brand new code.
Do not keep typing new codes into amazon.com/mytv. After several failures Amazon may temporarily block sign-in attempts on your account.

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Still stuck?

If the code keeps regenerating even after all six fixes, the Prime Video app on your TV may be permanently damaged. Try:
  • A factory reset of the TV or streaming stick.
  • Reinstalling Prime Video from the app store.
  • Contacting Amazon support with the current amazon.com/mytv code visible on the screen.